The specific job description may vary depending on the characteristics of each apartment complex. We suggest the following job description for Security Guards stationed at the main gate of an apartment complex:
- RESPONSIBILITIES OF MAIN GATE SECURITY GUARD:
Security Guards are responsible for adhering to protocols and regulations related to security operations.
- – Maintain contact information for the Building Management Board and Technical Department for work-related communication.
- – Demonstrate Care towards customers with a polite and courteous attitude.
- – Ensure security and order (S&O) at the main gate area, preventing external individuals from causing disturbances, gathering for unauthorized activities, or obstructing traffic at the entrance.
- – Maintain cleanliness in the area; if necessary, contact the Building Management Board to request cleaning services to ensure the aesthetic appeal of the building.
- – For vehicles transporting goods in and out of the building: guide them to enter, park in designated areas, and follow regulations.
- Organize parking for cars in a neat and orderly manner within designated areas, ensuring external vehicles do not block the exit of internal vehicles. Keep the area clear to avoid congestion at the gate.
- Monitor vehicles entering the building premises: ensure they do not exceed speed limits and address any incidents of collisions within the building's courtyard.
- Prevent unauthorized activities such as begging, lottery ticket selling, or marketing within the building premises.
- Maintain regular communication with other positions. In case of robbery reports: promptly intercept the suspect and coordinate with teammates to apprehend them.
- Familiarize yourself with the electrical systems (lighting, irrigation systems) and fire prevention equipment at the main gate area.
- In case of a fire within the building: clear the path, guide fire trucks and firefighting teams into the premises for fire suppression.
- Security Guards must record shift handovers (handover records must include details such as date and time, names of the outgoing and incoming personnel, incidents during the shift, and unresolved issues requiring follow-up).
- Prohibited actions during shifts:
- Leaving the post without authorization, negligence, laziness, or sleeping during the shift.
- Smoking, using drugs, or consuming alcohol.
- Gambling, reading newspapers, or playing games.
- Displaying aggressive behavior or raising voices that negatively impact customers.
- Entertaining family, relatives, or friends during the shift.
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