- RESPONSIBILITIES OF LOBBY SECURITY STAFF:
– Security Guards are responsible for adhering to protocols and regulations related to security operations.- – Maintain knowledge of the contact numbers for the Building Management Board and Technical Department for work-related communication.
- – Demonstrate Care towards customers with a polite and courteous attitude.
- – Monitor security and order in areas such as elevators and the ground floor reception (restrict access to unauthorized individuals).
- – Accurately update entry and exit information as per regulations. Visitors contacting or visiting residents in the residential complex must report to Security Guards: present identification documents (ID card, passport, etc.). Notify the resident to confirm the guest and escort them to the ground floor to receive the guest. If the resident cannot personally receive the guest, they must contact Security Guards for confirmation and further guidance.
- – Control assets being taken out of the building, ensuring approval from the Management Board or Team Leaders. Guide residents and contractors to fill out the form "Registration for Moving Goods and Assets Out".
- – Disable freight elevators for residents, customers, delivery personnel, and contractors who have registered using the "elevator usage registration" form.
- – Contractors entering apartments must be identified with badges issued by Security Guards at the construction registration area.
- – For delivery personnel serving residents, request them to call the resident to receive the delivery or leave it with Security Guards for further delivery (recorded in the delivery log). Priority is given to gas and water delivery personnel using freight elevators.
- – Guests renting apartments or staying for extended periods, or overnight guests, must report to the Management Board or Building Security for guidance on registering "temporary residence" with local authorities as per regulations.
- – Security Guards must record shift handovers (handover records must include details such as date and time, names of the handover and receiving personnel, incidents during the shift, and pending issues requiring resolution).
- Prohibited actions during shifts:
- Leaving the post without authorization, negligence, laziness, or sleeping during shifts.
- Smoking, using drugs, or consuming alcohol.
- Playing cards, reading newspapers, or engaging in leisure activities.
- Displaying aggressive behavior or speaking loudly, affecting customers.
- Entertaining family, relatives, or friends during shifts.
| A. AUTHORITY:
– Authority to proactively resolve issues arising within assigned duties. – Authority to request the Building Management Board to cooperate in providing information and adhering to operational procedures to complete assigned tasks. – Authority to deny access to individuals or vehicles not complying with regulations. – Authority to issue violation reports for cases breaching the Building Management Board's regulations. |
| B. REPORTING REGIME:
1. Periodic Reports: – Monthly operational reports to the managing company and Building Management Board. 2. Incident Reports: – Reports on unexpected incidents causing safety concerns at the security post. |
| C. WORK RELATIONSHIPS:
1. Never engage in Arguments or Offend customers. 2. Listen attentively to customer complaints. 3. Demonstrate Care towards customers. 4. Always maintain Politeness and Courtesy. 5. Ensure attire and demeanor comply with regulations at all times. 6. Report to the Direct Manager and Team Leader immediately upon encountering issues for timely resolution. |
