How to Choose a Reputable Industrial Zone Security Company — A 7 Golden Criteria Checklist for Investors
Choosing the wrong security company for an industrial zone can lead to serious consequences: asset losses, labor disputes, fire prevention incidents handled improperly, and even legal violations due to the security provider lacking proper legal standing. This article provides a 7 golden criteria checklist that every investor or industrial zone management board should use before signing a contract.
Criterion 1: Valid Operating License
The security company must hold a valid Business License for Security Services issued by the Ministry of Public Security or the Provincial Police, and the license must still be in effect. This is a mandatory requirement under Decree 96/2021/ND-CP. Request to see the original or a notarized copy — unverified scanned copies are not acceptable.
Criterion 2: Professional Liability Insurance
If an incident occurs during a security guard's shift (theft, accident, property damage), who bears responsibility? A reputable security company must hold a professional liability insurance policy with a sufficiently high compensation level (at least 1–5 billion VND per incident). VN24H currently carries insurance at the highest level in its segment.
Criterion 3: Practical Experience in Industrial Zones
Security for industrial zones is completely different from securing office buildings or shopping centers. Ask about the number of industrial zones currently under management, the largest facility ever secured, and request an on-site visit to an existing industrial zone to assess real-world capabilities.
Criterion 4: Transparent Recruitment and Training Process
Request to review the detailed training curriculum, sample recruitment files, and training results. A reputable company will not hesitate to share this information. Ask specifically: how many hours of training do new employees receive, who are the instructors, and what evidence confirms that employees have completed the training?
Criterion 5: Technology and Management Systems
In 2026, a security company still using paper log books is unacceptably outdated. Request to see the patrol management system, electronic reporting tools, and the monitoring dashboard that you (the client) can access directly to track service quality.
Criterion 6: Clear SLA Commitments
The contract must clearly specify: response time when an incident occurs, staff-to-shift ratio, the procedure for replacing absent personnel, penalty clauses for violations (contractual fines), and the process for periodic performance evaluations.
Criterion 7: Reputation and Client References
Request at least 3 references from similar industrial zones that have used or are currently using the service. Contact them directly to ask about their real-world experience — do not go through the security company. Check the company's history of disputes, complaints, or lawsuits.
Conclusion
VN24H is confident in fully meeting and exceeding all 7 of the above criteria. We are ready to provide all documentation, references, and arrange on-site visits so you can evaluate us for yourself. That is the transparency our clients deserve.